Frequently Asked Questions
Discover everything you need to know about our poetic fragrance collections.
Where does Floraïku Paris ship to?
We offer international shipping to most countries worldwide. Delivery times and shipping costs vary depending on your location and will be calculated at checkout.
Are your fragrances vegan and cruelty-free?
Yes, all Floraïku Paris perfumes are formulated without animal-derived ingredients and we strictly adhere to a no-animal-testing policy.
Can I return or exchange my perfume?
We accept returns on unopened and unused products within 14 days of delivery. To ensure your satisfaction, we recommend trying the 2ml sample included with your purchase before opening the full-size bottle.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
Are the bento box sets refillable?
Yes, our unique bento box sets are designed to be kept and reused. We offer individual refill bottles for our signature scents to support a more sustainable luxury experience.